FAQ

Where do proceeds get donated?

10% of Net Profits are donated to Wildlife Conservation Non-Profits worldwide such as International Rhino Foundation and similar non-profit causes. These funds go towards monitoring, tracking, medical aid, habitat sustainability, and other project which aid in the delicate fight for the continuation of the Rhino species.

Where is ISOJI located?

We are located in Huntington Beach, California !

Is there a customer service phone number I can call?

At this time, we do not have a phone number. The good news is, you can email us at support@isojibrand.com we promise to handle your matter just as efficiently!

How is ISOJI pursuing eco-friendly business practices?

Our 100% USA cotton shirts are manufactured in eco-friendly factories who utilize solar power, motion sensing lighting systems, skylights, and effective waste reducing processes to decrease carbon footprint. In doing so, we believe our product life cycle can become a renewable source in itself to create sustainable business practices. ISOJI is also proud to announce we are designed, printed, and assembled in the USA

Additionally, all of our packaging materials and shipping solutions are made from 100% recyclable and recycled materials. That’s right! Our Eco-Conscious packaging and 100% Post-Consumer Material mailers help reduce waste and dependence on non-renewable resources. Each mailer is Made in the USA and have a unique double adhesive strip which allows for a repeated use before being recycled again! How’s that for being Eco-Friendly?

What is WRAP Certified?

WRAP (Worldwide Responsible Accredited Production) is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane, and lawful conditions and practices in all manufacturing facilities.  A number of our suppliers are WRAP certified and go through a demanding process where manufacturing facilities, working environments, and worker’s rights are inspected and approved.

What size am I?

Consider the sizing chart below:

ISOJI Women Size Chart

ISOJI Mens Size Chart

Please note all measurements are sized in inches.

What is ISOJI's Return Policy?

We stand strongly behind every one of our products at ISOJI and we hope you liked what you ordered! In case things don’t go as planned, don’t worry – we’ll send you a new size, style, color or just a quick refund. Please contact us at returns@isojibrand.com and a representative will get back to you within 2 to 3 days.

To Qualify for a Return/Exchange:

  • Return/Exchange must be postmarked within 14 days of the original receive date
  • Item(s) must not be worn, washed, or damaged
  • Item(s) must be accompanied with original invoice or proof of purchase
  • We can not accept returns on undergarments, base-layers, and underwear for hygienic reasons.
  • All Discounted or ‘On Sale’ items are final and cannot be exchanged or returned

Returning by Mail

If you return or exchange a product by mail, we recommend that you ship your package with tracking and insurance. Please include your invoice and proof of purchase. ISOJI is not responsible for packages lost in transit.

If a customer returns merchandise that does not qualify under our Return Policy, it will be sent back to the customer at their expense.

To Return by Mail, please ship to:

ISOJI

PO BOX 4581

Huntington Beach, CA 92605

I received the wrong/damaged item! What do I do?

Oops! Please email us a picture of the damaged item along with your order number to returns@isojibrand.com and a representative will be happy to assist you.

Returning by Mail

If you are returning a damaged/incorrect item due to our mistake, we will provide a pre-paid shipping label for you and send out the correct merchandise upon receipt of the product in question. Please include your invoice and proof of purchase.

All damaged and incorrect merchandise can only be exchanged 30 days after the delivery date.

To Return by Mail, please ship to:

ISOJI

PO BOX 4581

Huntington Beach, CA 92605

What forms of payment do you accept?

We accept all major credit cards through Paypal.

You do not have to have a Paypal account to pay.

How long will it take to receive my order?

Please allow 2-3 days for processing the initial order before shipment. Once it has left our facility, allow for 5-7 days from the carrier to deliver your package. We will provide you with tracking information so you can keep a close eye on your shipment

I want to help in a more hands on manner. What is TIA Volunteers?

Keep a close eye on our blog and website as we will update you on volunteer opportunities available through other non-profit organizations throughout the year. From orphanages to animal sanctuaries, these valuable resources are all available to you through our partners at TIA Foundation. Please feel free to inquire about any of these as many of our staff have also been to the locations. We will do our best to tell you about our individual experiences!

We look forward to seeing you out there!

I have more questions, how do I get in touch?

Please contact us at support@isojibrand.com for further information.